Frequently Asked Questions
How do I place an order?
Download the Peyala app, browse our menu, add items to your cart, and proceed to checkout. You can choose between Pickup or Dine-in.
What service types are available?
We currently offer two service types — Pickup (collect your order from the branch) and Dine-in (order at the table while dining with us).
What payment methods are accepted?
We accept bKash and credit/debit cards. Payment options may vary by country.
How can I track my order?
Once your order is confirmed, you can track its status in real-time through the Peyala app under "My Orders".
Can I cancel or modify my order?
Orders can be cancelled before they are confirmed by the branch. Once confirmed, modifications are not possible. Please contact support for assistance.
How do I find the nearest branch?
The Peyala app automatically detects your location and shows the nearest available branch. Make sure location access is enabled on your device.
How do I report an issue with my order?
You can report issues through the app under "My Orders", or contact us at support@peyala.com.
Is my payment information secure?
Yes. All payments are processed through secure, certified payment gateways. We do not store your card details.